- How do I generate a route?
- Open the MilesMe app, set your starting location, choose your preferred distance and activity type, then tap Generate. MilesMe will create a loop route tailored to your preferences.
- Can I save and revisit routes?
- Yes. After generating a route, tap the bookmark icon to save it. You can access all saved routes from the Routes tab in the app.
- How do I manage or cancel my subscription?
- Subscriptions are managed through Apple or Google. On iOS, go to Settings → Apple ID → Subscriptions and select MilesMe. On Android, open the Google Play Store → Menu → Subscriptions.
- The app is not tracking my location correctly. What should I do?
- Make sure location permissions are set to 'Always' or 'While Using the App' in your device settings. If the issue persists, try closing and reopening the app or restarting your device.
- How do I delete my account?
- Submit an account deletion request using the form on our account deletion page. We'll process your request in line with our Privacy Policy.
- I forgot my password. How do I reset it?
- On the login screen, tap 'Forgot password?' and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it.